Where efficiency
meets loyalty
Prolong AI cuts inefficiencies, delight customers, and unlock new revenue streams across after-sales
Smart aftercare diagnostic & service choice
Prolong AI instantly identifies products, materials, and defects from images — no manual work needed. It recommends the right after-sales service (repair, exchange, refund...) by combining business rules, sustainability impact, and operational constraints. The result: faster case creation, fewer errors, better store associates efficiency and 5* customer experience.
Eco-Design Smart Insights
Prolong AI turns after-sales data into actionable insights for product and quality teams. It detects recurring defect patterns, tracks repairability scores, and flags opportunities to improve durability & repairability. Your after-sales becomes a feedback engine driving better products and sustainability performance.
Smart CRM engagement
Prolong AI powers personalized customer engagement around care and repair. Automatically trigger reminders, maintenance tips, or loyalty rewards, at the right time, for the right product. It’s how brands turn post-purchase communication into a retention and sustainability engine.
Pricing engine for Upsell / Pre-paid service
Prolong AI helps brands test, learn, and optimize pricing for pre-paid or upsell services. By analyzing conversion data and behavioral cohorts, it identifies the pricing models that maximize both revenue and customer satisfaction. Make every service offer profitable, and relevant.
After Care P&L Optimization
Prolong AI gives full visibility into your after-sales profitability. By analyzing costs, margins, and workflows, it highlights what drives performance, and what to fix. Empower your teams to optimize every process and make data-driven decisions at scale.
Reimagine how
your after-sales work.
Prolong AI makes after-sales not just manageable, but transformational, helping retailers build more resilient, profitable, and sustainable business models.
