The AI orchestrators powering modern after-sales
Prolong AI turns repair data, product defects, and service decisions into operational intelligence, helping brands diagnose issues faster, route repairs smarter, predict spare-parts demand, and continuously improve product quality.
Scaling after-sales operations, without adding complexity or headcount
After-Sales Manager Orchestrator
Every after-sales request triggers a chain of decisions: What's the defect? Who's liable? Which workshop? What's the cost? Prolong's After-Sales Manager Orchestrator coordinates four specialized agents (Diagnostic, Warranty, Routing, and P&L by request) to resolve each case with the speed of automation and the precision of your brand policies. The result: consistent, explainable, brand-safe decisions across every market, every product, every day, every request.
Eco-Design Intelligence Orchestrator
Every repair, return and defect is a signal. Prolong's Eco-Design Orchestrator aggregates these signals across your entire catalogue to surface what your products are really telling you: recurring weak points, supplier quality drift, warranty blind spots, preventive maintenance windows.Instead of discovering defects when customers complain, your design and sourcing teams act before issues escalate. After-sales data becomes upstream product intelligence and drives client engagement.
After-Sales Strategy Orchestrator
Profitability in after-sales isn't built request by request. It's built at the policy level. Prolong's Strategy Orchestrator continuously analyzes your global after-sales P&L, detects where margin leaks, simulates the impact of policy changes, and recommends concrete adjustments to pricing, warranty rules, service mix and workshop strategy. Human teams stay in control. The AI does the hard work of connecting data to decisions.
Partner Network Orchestrator
Your after-sales network is only as strong as its weakest link. Prolong's Partner Network Orchestrator continuously monitors demand pressure, coverage gaps, partner performance and margin efficiency across your entire ecosystem: workshops, recyclers, logistics providers. It surfaces where to expand, where to renegotiate, and where to rebalance. So your network grows smarter as your business scales.
Spare Parts Orchestrator
Spare parts are the silent bottleneck of after-sales. Prolong's Spare Parts Orchestrator connects defect patterns to part requirements, checks availability across your supply chain, forecasts future demand, and pre-positions inventory where it's needed before requests arrive. From the moment a defect is identified to the moment a part ships, every step is orchestrated. Repair starts faster. Costs go down. Waste goes down with them.
Reimagine how
your after-sales work.
Prolong AI makes after-sales not just manageable, but transformational, helping retailers build more resilient, profitable, and sustainable business models.
