Faster to launch. Smarter to run. Built to scale.

Prolong unifies every after-sales service in a modular, AI-powered platform, delivering more efficiency, more revenue, and more impact than custom builds or niche tools.

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Trusted by industry leaders

Our partners

The After-Sales Platform for global retailers

Orchestrate and scale repairs, returns, warranties, and more. Globally.

Returns & Warranties

Centralize and streamline claims across all channels

AI-Powered After-Sales Diagnostic

Instantly match issues with the best resolution

Automated Workflow Orchestration

From request to resolution, fully automated

Workshop Management

Digitize and manage in-house or partner workshops

Spare Parts Management

Track, source, and optimize spare parts inventory

Customer Experience Management

Live service tracking delivering consistent 5* service

Seamless integration, built to scale

Connect Prolong to your existing tech stack. Start with the features you need then expand effortlessly as your after-sales strategy grows.

PIM

ERP

TMS

CRM

POS

Ticketing

PSP

API Refashion

API

Core SaaS System

Warranty orchestration (exchange, refunds, repairs…)

Quotation, billing & payment

Spare parts management

Workflow engine

Shipping & tracking

...

In-store claim app

Online smart diagnostic

B2B portal for dealers

…

Internal & external workshop orchestration

Non digitized atelier management

Workflow management (acceptance, requalification, QC…)

...

Live service tracking

Automated notification

AI Care agent

End-client document generation

...

Go live in
3 months

Design

Define your optimal After-Sales model, tailored to your business goals and customer expectations.

On-board

Integrate your existing ateliers and connect instantly to Prolong’s global pool of certified experts.

Configure

Align workflows, data flows, and integrations to your brand’s processes, tech stack, and KPIs.

Launch

Deploy services across all channels with minimal disruption: in-store, online, wholesale and cross-border.

Scale

Expand capabilities, track ROI, and continuously optimise with AI-powered insights and expert support.

Let’s transform your After-Sales

Get in touch

"Prolong has elevated our strategic approach to after-sales service. Its seamless integration and smart automation have not only enhanced operational efficiency but also unlocked new revenue streams, setting a new standard for customer care in our industry."

Séverine Benoit

Fusalp

"Prolong has revolutionized how we handle after-sales care. What used to be a maze of emails and spreadsheets is now a streamlined, central hub—increasing our efficiency and allowing us to focus on what truly matters: impeccable customer service worldwide."

Yoann Dalmaz

Fusalp

“At Bocage and Mellow Yellow, our repair service reflects our commitment to more sustainable and responsible fashion. With Prolong, we streamline collaboration with our technical partners and highlight the unique craftsmanship of our Manufacture. Each repair is a tangible proof of our high standards and our desire to extend the life of our products.”

Inès Deschamps

Groupe ERAM