Faster to launch. Smarter to run. Built to scale.

Prolong unifies every after-sales service in a modular, AI-powered platform, delivering more efficiency, more revenue, and more impact than custom builds or niche tools.

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Trusted by industry leaders

Our partners

The After-Sales Platform for global retailers

Orchestrate and scale repairs, returns, warranties, and more. Globally.

Returns & Warranties

Centralize and streamline claims across all channels

AI-Powered After-Sales Diagnostic

Instantly match issues with the best resolution

Automated Workflow Orchestration

From request to resolution, fully automated

Workshop Management

Digitize and manage in-house or partner workshops

Spare Parts Management

Track, source, and optimize spare parts inventory

Customer Experience Management

Live service tracking delivering consistent 5* service

Seamless integration, built to scale

Connect Prolong to your existing tech stack. Start with the features you need then expand effortlessly as your after-sales strategy grows.

PIM

ERP

TMS

CRM

POS

Ticketing

PSP

API Refashion

API

Core SaaS System

Quotation, billing & payment

Spare parts management

Workflow engine

Shipping & tracking

In-store claim app

Online smart diagnostic

B2B portal for dealers

Internal & external workshop orchestration

Non digitized atelier management

Workflow management (acceptance, requalification, QC…)

...

Live service tracking

Automated notification

AI Care agent

Go live in
3 months

Design

We help you design the most suited After-Sales service for your brands.

On-board

Fuel your platform with your own Care & Repair experts and also benefit from our qualified network.

Configure

We setup your platform to your business process and brand DNA.

Launch

In just a couple of weeks, integrate service upsells at checkout and service sell post-purchase.

Scale

Grow your service with our expert guidance, continuous support, and data-driven insights.

Let’s work together

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"Prolong has elevated our strategic approach to after-sales service. Its seamless integration and smart automation have not only enhanced operational efficiency but also unlocked new revenue streams, setting a new standard for customer care in our industry."

Séverine Benoit

Fusalp

"Prolong has revolutionized how we handle after-sales care. What used to be a maze of emails and spreadsheets is now a streamlined, central hub—increasing our efficiency and allowing us to focus on what truly matters: impeccable customer service worldwide."

Yoann Dalmaz

Fusalp