Master After-Sales 
in just 3 months

Seamless launch, superior service, scalable excellence.

Let’s work together

Trusted by industry leaders

Our partners

Your global After-Sales Management Platform

Manage and scale your omnichannel After-Sales services

Repair bonus management

Natively benefit from the ReFashion bonus in France.

Analytics & insights

Pilot your business and learn what happens to your products after the sale.

Upsell

Let your clients pre-pay care services at purchase, online and in-store.

AI improved After-Sales diagnostic

Match client needs with instant solutions, online and offline.

Care & Repair network builder

Leverage on our global qualified experts. Manage their work and service quality.

Automated workflow builder

Your clients ask,
our platform delivers.

Powerful features easily integrated into your ecosystem

With Prolong After-Sales Management Platform onboard what you need today and expand as you grow.

PIM

CMS

TMS

CRM

POS

Ticketing

PSP

API Refashion

API

Core SaaS system

Billing & payment management

Reports & dashboards

Workflow builder

Client notifications

Care service upsell

Alteration, repair, exchange and store credit management

Online smart auto-diagnostic tool

Onboarding & qualification tool

Job journey & dispatch engine

Care & Repair academy

Workshop billing & payment management

360° view on After-Sales operations

B2B After-Sales management

Quotation management

Go live in
3 months

Design

We help you design the most suited After-Sales service for your brands.

On-board

Fuel your platform with your own Care & Repair experts and also benefit from our qualified network.

Configure

We setup your platform to your business process and brand DNA.

Launch

In just a couple of weeks, integrate service upsells at checkout and service sell post-purchase.

Scale

Grow your service with our expert guidance, continuous support, and data-driven insights.

Let’s work together

Get in touch

"Prolong has elevated our strategic approach to after-sales service. Its seamless integration and smart automation have not only enhanced operational efficiency but also unlocked new revenue streams, setting a new standard for customer care in our industry."

Séverine Benoit

Fusalp

"Prolong has revolutionized how we handle after-sales care. What used to be a maze of emails and spreadsheets is now a streamlined, central hub—increasing our efficiency and allowing us to focus on what truly matters: impeccable customer service worldwide."

Yoann Dalmaz

Fusalp