After-Sales
made easy
and profitable

Upgrade your After-Sales: enable seamless and profitable Care & Repair services. Elevate customer engagement, and watch your bottom line thrive.

Seamlessly launch or scale your Care & Repair services.
Elevate customer engagement, and watch your bottom line thrive.

Trusted by industry leaders

Our partners

Your global After-Sales Management Platform

With Prolong, streamline After-Sales and Care & Repair operations, build your network of experts and deliver 5* omnichannel post-purchase experiences.

For Brands

Stay on-top of service quality and automate admin tasks

For Craftsmen

Streamline operations between brands and workshops

For Customers

Make Care & Repair as easy as buying new

For Brands

Stay on-top of service quality and automate admin tasks

For Craftsmen

Streamline operations between brands and workshops

For Customers

Make Care & Repair as easy as buying new

For Brands

Stay on-top of service quality and automate admin tasks

For Craftsmen

Streamline operations between brands and workshops

For Customers

Make Care & Repair as easy as buying new

Automate your After-Sales workflows with new Care & Repair services

Customer with need
Post-purchase or Prepaid service
Online or in-store
Understand the problem
Offer the right solution
Collect payment
Our network of experts do

the Care & Repair job
The product is delivered by the brand
Client gives feedback
01
Customer needs
02
Diagnostic & Dispatch
03
Care & Repair Job
04
Returning Item
Customer with need
Post-purchase or Prepaid service
Online or in-store
Understand the problem
Offer the right solution
Collect payment
Our network of experts do

the Care & Repair job
The product is delivered by the brand
Client gives feedback
01
Customer needs
02
Diagnostic & Dispatch
03
Care & Repair Job
04
Returning Item
Streamline After-Sales and deploy Care & Repair in just 3-months

Prolong, your best partner to activate Care & Repair services for your customers. Seamlessly. Worldwide.

Seamless integration

Prolong fits effortlessly into your existing systems
with quick setup & instant benefits realization

Harness the power of data

Pilot After-Sales ROI, secure a state of the art
post-purchase experience & increase product sustainability

White-label

Deliver an upgraded customer experience, under your name, powered by Prolong

Global network

Access & activate the largest global network of qualified Care & Repair experts

Scale

Configurable solutions designed to meet the needs of top-tier brands and retailers, worldwide

After-Sales
from cost to revenue

At Checkout
Post purchase

Offer your customers the chance to add premium care services to their purchase. Create an extra revenue stream and enhance customer loyalty.

Provide immediate, transparent solutions for any product issue. Boost customer satisfaction and trust.

Why do they trust us?

Top brands trust Prolong because
we are the best at increasing business value and boosting customer loyalty.

Generate new revenues

Add up to 15% to the average purchase value thanks to maintenance services.

Become a sustainability leader

Drive the path towards circular economy and extend your product lifetime while bringing your CSR results to the next level.

Boost loyalty

Boost your customer retention & increase loyalty by upgrading the post-purchase experience.

Extend your product life

Increase your product lifespans. Less waste, more value.

"Prolong has elevated our strategic approach to after-sales service. Its seamless integration and smart automation have not only enhanced operational efficiency but also unlocked new revenue streams, setting a new standard for customer care in our industry."

Séverine Benoit

,

Séverine Benoit

,

Fusalp

"Prolong has revolutionized how we handle after-sales care. What used to be a maze of emails and spreadsheets is now a streamlined, central hub—increasing our efficiency and allowing us to focus on what truly matters: impeccable customer service worldwide."

Yoann Dalmaz

,

Yoann Dalmaz

,

Fusalp

"Prolong has elevated our strategic approach to after-sales service. Its seamless integration and smart automation have not only enhanced operational efficiency but also unlocked new revenue streams, setting a new standard for customer care in our industry."

Séverine Benoit

,

Production and Quality Director

,

Fusalp

"Prolong has revolutionized how we handle after-sales care. What used to be a maze of emails and spreadsheets is now a streamlined, central hub—increasing our efficiency and allowing us to focus on what truly matters: impeccable customer service worldwide."

Yoann Dalmaz

,

Global After-Sales Manager

,

Fusalp

It's time to
Care & Repair